Refund policy

Ayra Rose is bound by New Zealand consumer law and will process all returns and refunds in line with these laws.

30 Day Return Policy

If you've changed your mind, you can return your item within 30 days of delivery as long as it is in a re-sellable condition and is unopened. 

 You cannot claim if:

  • You used the product in a way that was outside the intended purpose/use.
  • You broke or lost the product, accidental or non-accidental damage. 
  • You modified the product, and this is what caused the issue.
  • Normal wear and tear within the reasonable life of the product

Damage During Transit

If the package is damaged during transit, please refuse to accept the delivery and please contact Ayra Rose immediately via email at info@ayrarose.co.nz or by telephone at 09-262-1408.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ayrarose.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ayrarose.co.nz.

In case we accept change of Mind Returns (Case by Case Basis)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It is the Customers responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customized or not will be charged in addition to the actual cost of delivery and collection of the product.