Shipping policy

 

Shipping time frame

Small Items up to 5kg: (Doesn't include Furniture)

3-6 working days for non-rural Addresses

4-8 working days for rural address

Furniture and Appliances Delivery Time Frame:

5-10 working days for Non-Rural

7-11 working days for Rural

Some items are available for pickup on the same day. 

Delays may occur during peak times i.e. Christmas, Public Holidays, etc. If the order has been placed on a weekend or on a public holiday it will be dispatched on the next working day.

Tracking:

All orders are shipped with registered tracking.

P.O. Boxes

We accept P.O. Box addresses for delivery

Undeliverable address & returned items:

If an order is returned back to our warehouse for any reason such as an undeliverable address provided, Online8 reserves the right to charge any additional costs to the buyer for re-delivering the order.

Damaged and Missing Parcels

If you receive a damaged parcel or the tracking shows delivered while you haven't received the parcel please contact us, we can send a replacement or can lodge an inquiry for you.

In case of a damaged item, the receiver should check the parcel thoroughly before signing the consignment. We reserve the right to decline replacement/refund if the consignment is signed as a “good order” at the time of delivery.

A receiver can also decline delivery if the courier driver insists to sign it before checking the damage. In this case, please report back to us and we will complain about that driver to courier management.

Combine shipping:

Yes, Please ask us for charges before placing an order. We will advise you to combine shipping according to your address & required items. (Larger items may incur extra charges)